Your Privacy Matters
to 1s bet Pakistan

1 Introduction

Welcome to the 1s bet Privacy Policy. 1s bet is an online casino and sports betting platform operating under the domain 1sbet.one, offering services including crash games, cricket betting, jackpot slots, live casino, and cockfighting to players in Pakistan. References in this document to "1s bet", "we", "us", or "our" refer to the operators of the 1s bet platform.

We understand that your personal data is important to you. This Privacy Policy explains in plain English how we collect, use, store, share, and protect the personal information you provide when you register and use the 1s bet platform. It also explains the rights you have in relation to your data and how you can exercise those rights.

By creating a 1s bet account, making a PKR deposit, or otherwise using any feature of the 1s bet platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described herein. If you do not agree with this Privacy Policy, please do not use the 1s bet platform.

2 Data Controller

For the purposes of applicable data protection law, 1s bet acts as the data controller in respect of the personal data of registered players. As data controller, 1s bet is responsible for determining the purposes and means by which your personal data is processed.

If you have any questions about how 1s bet handles your personal data, or if you wish to exercise any of your data rights, please contact our dedicated data privacy team via the contact details set out in Section 16 of this Policy.

3 Personal Data We Collect

Depending on how you interact with the 1s bet platform, we may collect the following categories of personal data:

We do not intentionally collect sensitive personal data categories (such as health or biometric data) unless you voluntarily provide such information in the context of a responsible gaming self-assessment or a support interaction regarding problem gambling.

4 How We Collect Your Data

1s bet collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, or contacting 1s bet support.
• Automated technologies: When you browse the 1s bet website, we automatically collect technical data via cookies, web beacons, server logs, and similar tracking technologies (see Section 9 for details).
• Third-party providers: We may receive data about you from our identity verification partners (KYC service providers), payment processors such as Easypaisa and JazzCash, fraud prevention services, and analytics providers.
• Public sources: In limited circumstances, we may cross-reference information you provide against publicly available sources as part of our anti-money laundering compliance procedures.

5 How We Use Your Personal Data

1s bet uses personal data collected from Pakistani players for the following primary purposes:

• To create and manage your 1s bet player account, including processing PKR deposits and withdrawals via Easypaisa, JazzCash, HBL, Raast, and USDT TRC20.
• To verify your identity and age (18+) in compliance with our Know Your Customer (KYC) obligations.
• To detect, prevent, and investigate fraudulent activity, money laundering, and abuse of the 1s bet platform or its promotional offers.
• To provide you with 24/7 customer support in English via live chat, email, WhatsApp, and Telegram.
• To personalise your experience on the platform, including recommending games and promotions relevant to your play history.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To send you marketing communications about 1s bet promotions, new games, and special offers — only where you have given your consent to receive such communications.
• To comply with applicable legal and regulatory obligations, including anti-money laundering laws and responsible gaming requirements.
• To improve the 1s bet platform through analysis of aggregate usage data and player feedback.

6 Legal Basis for Processing

1s bet processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to provide you with the 1s bet service under our Terms & Conditions — including account management, payment processing, and game operations.
• Legal obligation: Processing required for compliance with applicable laws, including KYC/AML obligations, age verification (18+), and responsible gaming requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, which you may withdraw at any time via your account settings or by contacting support.

7 Sharing Your Personal Data

1s bet does not sell your personal data. We may share your data with the following categories of third parties only where necessary and proportionate:

• Payment processors: Easypaisa, JazzCash, Raast, HBL, and USDT wallet service providers — to process your PKR deposits and withdrawals.
• KYC / identity verification providers: Third-party services that assist us in verifying your CNIC, age, and identity as required by our compliance obligations.
• Fraud prevention and AML partners: Services that help 1s bet detect suspicious activity, protect player accounts, and meet anti-money laundering obligations.
• Technology and hosting providers: Cloud infrastructure and platform technology providers who store and process data on our behalf under strict data processing agreements.
• Analytics providers: Aggregated, anonymised analytics services used to understand how players interact with the 1s bet platform. Individual player data is not shared in identifiable form for analytics purposes.
• Law enforcement and regulatory bodies: Where required by law, court order, or regulatory directive — for example, in connection with an anti-money laundering investigation.

8 International Data Transfers

Your personal data may be processed on servers located outside Pakistan. Where this occurs, 1s bet ensures that appropriate safeguards are in place to protect your data, including contractual data transfer clauses that require recipients to apply data protection standards equivalent to those described in this Privacy Policy.

By using the 1s bet platform, you acknowledge that your data may be transferred and processed internationally as described above. If you have concerns about international transfers of your data, please contact our data privacy team.

9 Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences and behaviour across visits. 1s bet uses cookies and similar technologies (such as web beacons and local storage) to operate the platform, maintain your session, and improve your player experience.

9.2 Types of Cookies We Use

• Essential cookies: Required for the 1s bet platform to function. These cannot be disabled as they are necessary for maintaining your login session and ensuring secure PKR transactions.
• Functional cookies: Remember your preferences such as language settings, preferred games, and responsible gaming limits.
• Analytics cookies: Collect anonymised data about how you use the platform to help us improve performance and user experience.
• Marketing cookies: Used only where you have opted in to marketing communications. They help us deliver relevant promotional offers to you based on your activity.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may prevent some features of the 1s bet platform from functioning correctly.

10 Data Retention

1s bet retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data and KYC records: Retained for the duration of your account and for a period of at least 5 years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Financial transaction records (PKR): Retained for a minimum of 5 years from the date of each transaction.
• Communications data (support chat logs, emails): Retained for 3 years following the date of the communication, unless a longer period is required by an ongoing investigation or legal proceeding.
• Marketing preference records: Retained until you withdraw consent or close your account, plus a short period to process the withdrawal of consent.
• Technical and usage data: Retained in aggregate anonymised form for analytical purposes; identifiable technical logs are deleted after 12 months.

Where data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you personally.

11 Data Security

1s bet takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the 1s bet platform.
• AES-256 encryption for sensitive data stored in our databases, including CNIC numbers and payment account details.
• Access controls ensuring that only authorised 1s bet personnel can access player data, on a need-to-know basis.
• Regular security assessments and penetration testing of the 1s bet platform infrastructure.
• Secure data centres with physical access restrictions for servers holding 1s bet player data.

No data transmission over the internet is completely secure, and 1s bet cannot guarantee the absolute security of data transmitted to us. However, once we receive your data, we apply the above measures to protect it within our systems. You are also responsible for keeping your 1s bet login credentials confidential.

12 Your Data Rights

As a 1s bet player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our data privacy team using the details in Section 16:

• Right of Access: You have the right to request a copy of the personal data 1s bet holds about you, free of charge, once per calendar year.
• Right to Rectification: You can request that inaccurate or incomplete personal data held by 1s bet be corrected. Some data can be updated directly in your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data. Note that this right is subject to legal retention obligations — 1s bet cannot delete data that we are legally required to retain (e.g., KYC and financial records for AML purposes).
• Right to Restrict Processing: In certain circumstances, you can ask 1s bet to restrict the processing of your data — for example, while a rectification request is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes. For marketing, you can also opt out directly in your account settings.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will respond to all data rights requests within a reasonable timeframe. In complex cases, we may request proof of identity before processing your request to protect your data from unauthorised access.

13 Minors and the 18+ Requirement

The 1s bet platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is conducted as part of our KYC process, and accounts found to belong to minors will be immediately suspended and closed.

If you believe that a minor has registered on 1s bet or that we have inadvertently collected data from a person under 18, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

14 Marketing Communications

Where you have provided your consent during registration or in your account settings, 1s bet may contact you with promotional communications about new games, special offers, and platform updates via email or SMS to your registered Pakistani mobile number.

You can withdraw your marketing consent at any time by:

• Updating your communication preferences in the 1s bet account settings panel.
• Clicking the unsubscribe link included in any marketing email we send you.
• Contacting 1s bet support via live chat or email and requesting to be removed from marketing lists.

Please note that even if you opt out of marketing communications, you will continue to receive essential account notifications such as deposit confirmations, withdrawal updates, and security alerts. These communications are necessary for the operation of your 1s bet account and cannot be opted out of while your account remains active.

15 Changes to This Privacy Policy

1s bet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. Material changes will be communicated to registered players via their registered email address and/or via a prominent notice on the 1s bet platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this document. We encourage you to review this Privacy Policy periodically. Your continued use of the 1s bet platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms.

16 Contact Our Data Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 1s bet handles your personal data, please reach out to our support team, who will direct your query to the appropriate data privacy contact:

• Email: [email protected] — please include "Privacy Policy Query" in your subject line and your registered Pakistani mobile number for faster verification.
• Live Chat: Available on the 1s bet website 24/7 in English. Our team will escalate data privacy requests to the appropriate department.
• WhatsApp & Telegram: Contact details available via live chat or within your account panel once logged in.

We aim to respond to all data privacy enquiries within 10 business days. For complex data rights requests (e.g., full data access requests), we may require up to 30 days and will notify you of the extended timeframe within the initial 10-day response window.